Agreement
These terms apply to your use of this website and, unless we sign something else with you, to the services Lumin AI Solutions provides. If we give you a written proposal or agreement, that document governs where it conflicts with anything here.
What we do
We build websites, AI chatbots, AI voice systems, marketing automation and related systems for businesses. Exactly what is included, what it costs, and when it is delivered is set out in the proposal we give you before any work starts. Nothing on this website is an offer or a fixed quotation.
Quotes, payment and cancellation
- Prices are quoted per project or per month and are confirmed in writing before work begins.
- Project work normally requires a deposit before we start, with the balance due on completion or as set out in the proposal.
- Monthly services are billed monthly in advance and continue until cancelled. There is no long term contract. You can cancel a monthly service with 30 days notice, in writing, and you will not be billed after that period.
- Invoices are due on the terms stated on the invoice. Overdue accounts may have work paused until the balance is settled.
- Third party costs that you authorise, such as advertising spend, domain registration or software subscriptions, are yours and are separate from our fees.
What you provide
To do the work we need content, photos, logins and timely answers from you. Delays in getting those will move the delivery dates, and we cannot be held to a timeline while we are waiting. You confirm that anything you give us, including logos, photographs and text, is yours to use or that you have permission to use it.
Ownership
When you have paid in full, the website and the content we produced for you are yours. Your domain stays registered in your name throughout. Your customer data is yours and you can take it with you at any time.
We keep ownership of our own underlying tools, templates, prompts, code libraries and methods, which we reuse across clients. Unless you ask us not to, we may mention that we worked with you and show the public parts of the work as an example.
AI systems: what they can and cannot do
AI chatbots and voice systems are configured to your rules and are tested before they go live, but they are software and they can make mistakes. You are responsible for the pricing rules, the service area, the claims and the commitments you ask a system to communicate on your behalf. We will scope any system so that anything outside its rules is escalated to a person rather than answered, and we recommend reviewing transcripts during the first weeks of operation. We are not responsible for a commercial decision you take because of something an AI system said.
Results
We do not guarantee any particular ranking on Google, any number of leads, any conversion rate or any level of revenue. Anyone who does guarantee those things is not being honest with you. What we commit to is doing the work described in the proposal properly and reporting on it truthfully.
Third parties
Our work often depends on services we do not control, including search engines, hosting providers, social platforms, telephone carriers and payment processors. We are not responsible for their outages, their policy changes or their decisions about your account.
Acceptable use
You may not use our services to send unlawful messages, to send messages to people who have not consented to receive them, or for anything deceptive or illegal. We will stop work immediately and without refund if our services are used that way.
Limitation of liability
To the extent the law allows, our total liability for any claim connected to our services is limited to the amount you paid us for the service in question in the three months before the claim. We are not liable for lost profits, lost business or indirect losses. Nothing here limits liability that cannot lawfully be limited.
Governing law
These terms are governed by the laws of the State of California, and any dispute will be handled in the state or federal courts serving Orange County, California.
Changes
We may update these terms. The version in force is the one on this page, with the date shown at the top. Continuing to use our services after a change means you accept it.
Contact
Lumin AI Solutions, Lake Forest, California. (949) 710-0401, anthony@luminaisolutions.com.
Questions about this page
Call (949) 710-0401 or email anthony@luminaisolutions.com. A person answers.